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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What is the price?

As a professional manufacturer, OEM or ODM are both available. If you don’t mind, it would be helpful for us to quote the competitive price according to your requirements.

Do you have a minimum order quantity?

According to your requirements, there will be different MOQ for each set. It would be grateful if we can have your information, we are very willing to share more details with you.

Can you supply the relevant documentation?

We are able to provide the certification to meet your needs, such as FDA, MSDS, GMPS, CE, RoHS, FSC, etc. Contacting us to get more specific information.

What is the average lead time?

Shortest lead time could be provided as below:
Stock sample: 2 days
Customized sample: 5-7 days
Mass production: 15-20 days
The production will start only after having your confirmation on the picture, video or related design file. The production process and video will be updated live, so that you can follow the schedule thousands of miles away.

What kinds of payment methods do you accept?

T/T bank transfer, western union or paypal are all acceptable.

What is the product warranty?

Our commitment is your satisfaction on our product quality, workmanship, service.
It is our purpose from resolving all customer issues to everyone’s satisfaction. We will always provide the best service for you.

Do you guarantee safe and secure delivery of products?

We always use high quality export packaging. According to the product difference, we can provide the special packing such as temperature sensitive items, or fragile products.

How about the shipping cost?

We are able to ship the good by sea, air, truck or express for you according to your requirements. We have worked with the first-class logistics for many years with guaranteed time, safest delivery channel and the most cost effective price. Please leave us your address and we can check the information according to the products.
Besides, we are very willing to provide you the packing information if you have own freight forwarder in China. Feel free to contact us to know more details.